Privacy Notice
At Koh-Koh, we are committed to protecting and respecting your privacy.
This notice explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change our Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@koh-koh.uk or by writing to Koh-Koh, 15 Southwick Square, Southwick, West Sussex, BN42 4FP.
to our websites
When someone visits www.koh-koh.uk we use a third-party service, Google Analytics and Wix to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google and Wix to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies
We use cookies to provide the services and features offered on our website and to improve our user experience.
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other devices, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website)
We will display the use of cookies notice to all new visitors / new devices viewing our site. By clicking ”I Accept” you agree to such use of cookies unless you later decide to disable them.
Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website.
Learn more about cookies - https://www.aboutcookies.org
How to delete cookies - https://www.aboutcookies.org/how-to-delete-cookies
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How do we collect information from you?
We obtain information about you when you use our website or when you contact us, for example, when you Email us about products and services, and if you buy something from us.
We use third-party services to manage email subscriptions and forms on our website. Your information is stored securely by our service provider, and will not be shared with anyone else.
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What type of information is collected from you?
We may collect the following information:
• Name
• Address
• Contact details including Email address
• Other information relevant to customer surveys and/or offers
We may also collect anonymous data (we will not use these to identify an individual user) which include:
• IP address
• Information regarding what pages are accessed
• Time and duration
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We do not collect, store and share any sensitive personal information (racial, religious etc.).
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We may use your information to:
• Process any of your enquiries.
• Process orders that you have submitted.
• To carry out our obligations arising from any contracts entered into by you and us.
• Seek your views or comments on the services we provide.
• Notify you of changes to our services.
• Send your requested brochure or literature.
• Send you communications which you have requested and that may be of interest to you. These may include information about products, services, activities, and promotions.
• All the site visitor data collected by us & our third party service providers are anonymous and are used for website performance monitoring and marketing purposes only. Again, we will not identify individual users.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government guidelines. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Security of your information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website is encrypted and protected with Transport Layer Security (TLS). When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Google Chrome and Internet Explorer.
How you can access and update your information or unsubscribe from our email list.
Under the Data Protection Act 1998, you have rights as an individual that you can exercise in relation to the information we hold about you.
If we do hold information about you, you can ask us to update your information or correct any mistakes by putting the request in writing and addressing it to us with the address provided above.
How you can access and update your information
our email list.
Under the Data Protection Act 1998, you have rights as an individual that you can exercise in relation to the information we hold about you.
If we do hold information about you, you can ask us to update your information or correct any mistakes by putting the request in writing and addressing it to us with the address provided above.
For subscribers of our email series, there is a link in every email where subscribers can update their contact details, unsubscribe or remove their information.
Subscribers are responsible for keeping this email confidential as it may contain personal contact details. We ask you not to share your email with anyone.
Complaints or queries
Koh-Koh tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Koh-Koh's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address provided above.